Frequently asked questions

  • This bill credit program is called The Washington Families Clean Energy Credits Grant Program.

  • The Washington Families Clean Energy Credits Grant Program is supported with funding from Washington’s Climate Commitment Act (CCA). The CCA supports Washington’s climate action efforts by putting cap-and-invest dollars to work reducing climate pollution, creating jobs, and improving public health. Information about the CCA is available at www.climate.wa.gov.

  • The Washington state Department of Commerce will distribute grants to electric utility companies in Washington, enabling the utility companies to pass on $200 bill credits to eligible customer accounts.

    Promise is partnered with the WA Dept of Commerce to help get clean energy bill credits out to eligible households. For more information, visit: https://www.commerce.wa.gov/program-index/washington-families-clean-energy-credits-grant-program/

  • Residential electric utility accounts in Washington state that qualify as low-to moderate income are eligible for this one-time $200 bill credit. Credit awards are based on available funds and are limited to one per household.

    Low-to moderate income is determined by the average median income per county, and by household size. Low-income households earn 80% or less than the AMI (Area Median Income), while Moderate-income households earn 150% or less than the AMI.

    If your electric utility is partnering with Promise for customers to apply through this portal, your application will be processed and we will send you a text message to let you know the results.

  • This is a one-time $200 credit for eligible residential electric utility accounts. If your application is awarded the credit or you received a text message that you were pre-qualified for the credit, it will be applied to your electric bill no later than September 15, 2024.

  • The increasing expense of utility bills for many households in Washington presents a significant obstacle for residents as the state transitions toward a clean energy future. The bill credits are to help alleviate the costs for these households.

  • You will need the name of your electric utility, your residential electric utility account number, the county that the account is in, the number of people in your household as of today, and the total gross (pre-tax) annual income for last year (2023) for all current adult household members.

  • Gross 2023 annual income for the household is the total income last year, before taxes or deductions, for all adults in the current household. Do not include any minors’ income. For self-employment income, total the income amounts on each form (e.g., 1099-MISC, 1099-NEC). If the household has more than one form, combine the total income from all forms. Total all business expenses associated with each form which you have kept track of and subtract that from the total income.

  • Income that counts (include the following to determine income):

    • Wages and salaries before any deductions, including tips and gratuities
    • Self-employment income (after deducting business expenditures)
    • Contract income
    • Social Security Administration (SSA) benefits (excluding MediCare deductions)
    • Temporary Assistance to Needy Families (TANF)
    • Payments from mortgage or Sales Contracts
    • Unemployment insurance
    • Strike pay
    • Supplemental Security Income (SSI)
    • Retirement/pension benefits
    • General Assistance benefits
    • Cash gifts
    • Jury duty compensation
    • Rental income
    • Child support
    • Alimony
    • Interest, dividends or royalties
    • Commissions
    • Legal settlements
    • Insurance payments made directly to the insured
    • Funds received by household for the care of a foster child
    • Ride share income
    • Sale of personal items
    • In kind exchange
  • Yes, if the electric utility account is in the name of someone in your household, you can apply for the credit. If the account is in the name of the landlord (not any of the tenants), a tenant can apply if they are responsible for paying the electric utility bill.

  • No, the self-attestation application requires you to state that your income meets specific requirements. You do not need to submit supporting documentation.

  • All immigrants who meet the program eligibility requirements are encouraged to apply.

  • If you apply and are ultimately awarded the credit, your electric utility will be notified and the credit will be applied to your electric bill no later than September 15, 2024. We will send you a text message when the credit is added to your electric utility account.

  • No action required! Check the account number in the text message. If it is your account and the message states that you are prequalified, the credit will be applied to your electric bill no later than September 15, 2024.

  • No, an approved or pre-qualified application for the bill credit does NOT protect the account from disconnection. Even if your bill credit application is approved, you must continue to pay all balances directly to the electric utility.

  • Please contact your electric utility directly. Promise for Washington State Department of Commerce can not answer any questions that are not related to the Clean Energy Credits for Washington Families program.

  • Please contact your electric utility directly for more information about how you can apply for the credit through the utility.